Cancellation & Refund Policy

Last updated: 18/12/2025

1. Order Cancellation

Customers may cancel their order within 24 hours of placing it or before the order has been shipped, whichever is earlier.

Once the order has been shipped, cancellation requests will not be accepted.

2. Refund Eligibility

Refunds will be initiated in the following cases:

• Order cancelled within the allowed cancellation period
• Product received is damaged or defective
• Incorrect product delivered
• Order lost in transit

3. Non-Refundable Items

The following items are not eligible for refund:

• Used or altered products
• Items purchased during clearance or sale
• Gift cards or digital products
• Personal care or hygiene-related products

4. Refund Process

To request a refund, please contact our support team with your order ID and supporting images (if applicable).

Once your request is approved, the refund will be initiated within 5–7 business days.

5. Refund Method

Refunds will be processed using the original payment method. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or wallet.

6. Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider before contacting us.

7. Return Shipping

Customers may be required to return the product before a refund is processed. Return shipping costs may be deducted unless the return is due to our error.

8. Policy Changes

We reserve the right to update or modify this policy at any time. Changes will be posted on this page.

9. Contact Us

For cancellation or refund-related queries, contact us at:

Email: support@yourstore.com
Phone: +91-XXXXXXXXXX